Contact

Ring the bell first, write to the post box for account matters, and use the intercom if you're a VIP. Here's what to put on the slip.

24/7 live chatThe help-desk bell sits on every page, and the clerk usually answers within two minutes.

EmailThe post box at support@lucky-boom-1.nl takes anything about your account and every formal request.

VIP channelsVIP guests also have private WhatsApp and Telegram rooms, and a manager who greets them by name.

Before you write

The clerk finds you faster if the letter comes from the email you registered with; that's the address on file for KYC papers, self-exclusion and closing your room.

Put the account email and a short note on the slip.
Before a withdrawal, finish KYC; guests whose papers are still being checked queue longer.
Requests sit at the window for up to two business days; once stamped, the route you chose sets the speed.

Requests that must come from your registered email

Self-exclusion locks your room within 24 hours, for six months at the least.
A cooling-off pass: seven days outside.
Closing the room for good.
Lost key? The login page has a reset link, and it goes to your registered email.

VIP status match

A VIP of another house? Show the screenshot at live chat or support@lucky-boom-1.nl; it's matched without you starting from the ground floor again.

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OperatorMAIREKE LIMITADA (Costa Rica)

Founded2021

LicenceAnjouan Offshore Financial Authority

Support24/7 live chat · support@lucky-boom-1.nl

Minimum deposit€20 (€40 for the 5th bonus deposit)

18+ Gambling can slip out of hand. Stay within your own limits. begambleaware.org

Guest note: we may receive a commission when you register through our links, though our write-ups say the same either way. Conditions get repainted, so ask the casino for the latest sign. Plan drawn as of August 2026.